Requesting a Trial Extension

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Navigation:  Robo-FTP User's Guide > Robo-FTP Interface > The Configurator > License Menu >

Requesting a Trial Extension

 

If the 30-day trial extension expires before you are done evaluating the software you can click the "Request Trial Extension" button on the License menu to ask for an additional 30-day period. Clicking that button opens a new window with instructions explaining the process. Read the instructions and then click the "Next" button in the bottom right corner.

 

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Fill out the form fields according to the instructions and then click the "Next" button to submit the request.

 

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At this point the Configurator will attempt to deliver the request directly to the Registration team. If it is unable to connect to our server, just follow the instructions to create a request file and upload it with a web browser. If the computer where Robo-FTP is installed does not have Internet access you can use a different computer to upload the request file.

 

In most circumstances the Configurator will be able to automatically deliver the request so you'll see the confirmation page and additional instructions:

 

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When the evaluation extension is approved you will receive an email containing a site key to activate the new 30-day trial period. You should copy and paste the value if possible because it is easy to mistype the 24-character value. Click the "Next" button in the bottom right corner to complete the activation of the trial extension.

 

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See also: License Menu