Automatic vs. Manual Activation

If the Configurator is able to connect to our licensing server then you will be able to complete the activation process using only the wizard launched from the Configurator's License menu.

When the Configurator is unable to contact the licensing server, whether due to an issue with a firewall or proxy server or the simple lack of an Internet connection, the wizard will create a file that you must upload to the license server using a web browser. The browser is not required to be on the same computer where Robo-FTP is installed.

If the uploaded file can be processed automatically then the site key for activation will be displayed in the web browser. Follow the instructions to copy this 24-digit code into the license wizard to complete the activation.

Some scenarios require intervention by members of the Registration Team. In these cases the site key is returned to you via email, usually within one business day. All activation requests are processed in the order in which they are received.

See also: License Menu, License Activation